Cancellation and Refund

Effective Date: 19 August 2026

Thank you for shopping with Siyaveda. We aim to provide our customers with genuine, quality Ayurvedic and wellness products.

This Cancellation & Refund Policy explains the terms applicable to orders placed through https://siyaveda.in/.

1. Order Cancellation

Customers may request cancellation of an order by contacting Siyaveda as soon as possible after placing the order.

Cancellation requests should be submitted before the order has been shipped.

To request cancellation, please contact us:

Phone: 9634252463
Email: info@siyaveda.in

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return/refund procedure.

2. Cancellation by Siyaveda

Siyaveda reserves the right to cancel an order in circumstances including, but not limited to:

Product being unavailable or out of stock
Incorrect or incomplete customer information
Incorrect pricing or product information due to a technical error
Suspected fraudulent or unauthorised transactions
Delivery being unavailable at the provided address
Circumstances beyond our reasonable control

If Siyaveda cancels a prepaid order, the eligible amount paid by the customer will be refunded through the applicable payment method.

3. Refund Eligibility

A refund may be considered in the following situations:

Wrong product delivered
Product received in damaged condition
Product received in defective condition
Product materially different from the product description/order
Product missing from the order
Order cancelled by Siyaveda after payment has been received
Other situations where a refund is required under applicable law

Where a product is defective, deficient, spurious, or materially different from what was advertised or agreed, applicable consumer protection requirements will apply.

4. Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Order number
Customer name
Contact number
Photographs of the product
Photographs of the outer packaging
A brief description of the issue

You may send these details to:

Email: info@siyaveda.in
Phone: 9634252463

Our team will review the request and may arrange a replacement, return or refund, as applicable.

5. Product Condition for Return

Where a return is approved, the product should generally be:

Unused
Unopened
In its original packaging
Complete with labels, seals and accessories, where applicable
Accompanied by the order/invoice details

For health, hygiene and safety reasons, opened or used Ayurvedic, herbal, wellness or consumable products may not be eligible for return, except where the product is defective, damaged, incorrect, spurious, or otherwise covered by applicable law.

6. Return Shipping

If the return is due to a mistake by Siyaveda, such as:

Wrong product delivered
Damaged product
Defective product
Product materially different from the order

Siyaveda may arrange or bear the applicable return shipping cost.

For other approved returns, return shipping charges, if any, may be the responsibility of the customer.

Any applicable return shipping charges will be communicated to the customer before the return is processed.

7. Refund Process

Once the returned product has been received and inspected, Siyaveda will determine whether the refund is approved.

If approved, the refund will generally be processed to the original payment method used for the purchase, wherever technically possible.

The time taken for the amount to appear in the customer's account may depend on the customer's bank, card issuer, UPI provider or payment gateway.

Siyaveda will process eligible refunds within a reasonable period and in accordance with applicable laws and payment-system requirements.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders that are cancelled before shipment, there is no prepaid amount to refund.

If a COD order has already been delivered and qualifies for a refund under this policy, the customer may be asked to provide appropriate bank/UPI details for processing the eligible refund.

9. Non-Refundable Situations

A refund may not be provided where:

The product has been used or consumed without an eligible defect or issue
The product has been damaged after delivery due to improper handling or use
The customer has not followed the product's usage/storage instructions
The return request does not meet the applicable return conditions
The customer provides incorrect or incomplete information that prevents delivery or return processing
The product is returned without prior approval where prior approval is required

These exclusions do not limit any rights or remedies available to consumers under applicable law.

10. Exchanges / Replacements

Depending on product availability, Siyaveda may offer a replacement instead of a refund for eligible cases such as:

Wrong product delivered
Damaged product
Defective product
Missing product

Replacement availability may depend on stock.

If a replacement is not available, an eligible refund may be provided.

11. Promotional Offers

Products purchased under promotional offers, discounts, combo offers or special campaigns may be subject to specific cancellation, return or refund conditions disclosed with the relevant offer.

Where an offer contains specific terms, those terms will apply to the extent permitted by applicable law.

12. Refund for Partial Orders

If only part of an order is eligible for a refund, Siyaveda may refund the eligible product amount rather than the entire order value.

Any applicable shipping or promotional adjustments will be calculated based on the circumstances of the order and applicable terms.

13. How to Request a Cancellation, Return or Refund

Please contact Siyaveda using the details below:

Siyaveda
Meerut, Uttar Pradesh – 250005, India

Phone: 9634252463
Email: info@siyaveda.in
Website: https://siyaveda.in/

Please mention your order number and clearly explain the reason for your request.

14. Order Disputes and Grievances

If you have any issue regarding an order, cancellation, return or refund, please contact us first so that our team can review and resolve the matter.

We will make reasonable efforts to address customer complaints within a reasonable period and in accordance with applicable law.

15. Policy Updates

Siyaveda may update this Cancellation & Refund Policy from time to time.

Any changes will be published on this page with an updated effective date.

Siyaveda
Meerut, Uttar Pradesh – 250005, India
Phone: 9634252463
Email: info@siyaveda.in
Website: https://siyaveda.in/